Privacy Policy

This Privacy Policy explains how we collect, use and protect information when you use our chatbot service. The service is designed to provide safe, age-appropriate responses using minimal user data.

By using the chatbot, you agree to the practices described in this policy.

We collect only the following information:

• Year of birth (or age information derived from it)

We do NOT collect:

• Names
• Phone numbers
• Email addresses
• School or workplace information
• Precise location data
• National identification numbers
• Payment information

The year of birth is used only to:

• Determine the user’s age group
• Provide age-appropriate and safe content
• Apply safety filters and content restrictions
• Improve relevance of chatbot responses

We do not use age information for advertising or profiling.

Our chatbot is powered using third-party conversational AI infrastructure provided by Voiceflow.

This means:

• User messages are processed through Voiceflow’s systems to generate responses
• We do not sell or share personal data with third parties for marketing purposes
• Data is only processed for the functioning of the chatbot service

We encourage users to review Voiceflow’s privacy practices for more information.

We aim to store the minimum amount of data necessary.

• Age information may be stored temporarily or in session-based memory to support chatbot functionality.
• Chat messages may be processed in real-time to generate responses.
• We do not intentionally build long-term personal profiles of users.
• Where possible, data is minimized or anonymized.

This service is designed to provide safe, age-appropriate content.

We do not collect personal identifying information from children.

Only age-related information is used to ensure safety and appropriate content filtering.

If we become aware of unintended collection of sensitive personal data, we will take steps to delete it where possible.

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse or disclosure.

However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

Users are encouraged not to share sensitive personal information such as:

• Full names
• Addresses
• Passwords
• Financial details

within chatbot conversations.

We may update this Privacy Policy from time to time. Updates will be posted within the service or application.

If you have questions about this Privacy Policy, you can contact us through comms.rmncah@health.go.ke